CONSOLES & FURNITURE SHIPMENTS
LUNO’s production time is standardly 10-12+ weeks, but is currently closer to 12-20+ weeks due to sourcing delays from vendors and USPS, upon Covid backlog. Our orders are completed on a first come, first serve basis. On occasion, it can take a little longer or be done quicker depending on the volume of orders. We can give estimates but cannot guarantee lead times as it greatly varies on a variety of factors.
WHITE GLOVE DELIVERY
Record console and furniture shipments are done through a third party, white glove freight company, but don’t worry, we take care of all the details and logistics. Your furniture is insured for the full purchase amount and arrives fully assembled and is placed exactly where you want it. All packaging and debris will be removed by the freight company. All you have to do is sit back and enjoy!
SHIPPING & TRANSIT TIME
Transit times vary by destination but are typically delivered within 2-4 weeks from pickup, and and some instances can be longer. Transit time is separate from production time and is provided to us directly from the freight company. The freight company will provide us with a tracking number once the piece is processed through their system and on the way to its final destination. Please be aware that this can sometimes take a little time but as soon as we have it, it will be sent to you. The freight company will call you a few days before delivery to make arrangements with you.
LUNO is not liable for delays or damage incurred by a 3rd party. Pieces are inspected by the freight company upon pickup from our facility and any defects will be noted on the Bill of Lading that you will sign upon delivery. Please be sure to thoroughly read the shipping company’s polices and inspect the piece upon delivery and before signing any delivery documents. All shipments are carefully blanket wrapped or crated, fully insured, and delivered inside of your home. It is your responsibility to inspect the piece for any damage that may have incurred in transit. If there are any problems, please reject the delivery and DO NOT sign any shipping documents. Notify us immediately. If you sign the documents, you are stating the piece was received in good condition and a claim cannot be filed.
PHOTO & VIDEO APPROVAL
Photos & videos of each item will be provided by LUNO for your approval before they are released to the shipping company and before they leave our shop. Once pieces are approved and leave our possession, we are not liable for any damage that should occur in transit via a third party.
STANDARD PARCEL SHIPPING - (SMALL ITEMS)
Tom Crates, Flips, and Groovewasher Kits are shipped via USPS Priority mail with 2-3 day delivery. Tracking will be provided upon shipment. Please read product descriptions to see if items are in stock or if they are built to order.
Due to the nature of our work being handcrafted and built to order, ALL SALES ARE FINAL AND NON-REFUNDABLE. LUNO does not accept returns or exchanges on any items. By submitting payment to LUNO, you agree to all terms & conditions.
ALL ITEMS PURCHASED ON IAMLUNO.COM ARE SUBJECT TO THE ABOVE POLICIES.