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DUE TO THE NATURE OF OUR WORK BEING HANDCRAFTED AND BUILT TO ORDER, ALL SALES ARE FINAL AND NON-REFUNDABLE. LUNO DOES NOT ACCEPT RETURNS OR EXCHANGES ON ANY BUILT TO ORDER/CUSTOM ITEMS. PLEASE REVIEW ALL TERMS AND CONDITIONS ON YOUR INVOICES. BY SUBMITTING PAYMENT TO LUNO, YOU AGREE TO ALL TERMS AND CONDITIONS. IT IS YOUR RESPONSIBILITY TO INSPECT THE ITEM UPON DELIVERY AND NOTIFY US WITHIN 72 HOURS IF ANYTHING IS DAMAGED OR DEFECTIVE. AFTER 72, LUNO CANNOT BE RESPONSIBLE FOR ANY DAMAGE UNLESS IT IS COVERED UNDER OUR LIMITED WARRANTY.